ONE-HOUR CURBSIDE OR IN-STORE PICKUP
Subject to product availability. Some exceptions apply.
How It Works
Shop Online
Choose your item, set your store
and select 'Store Pickup'
while making your purchase.
Look for an Email and Go:
We’ll let you know when
your order is ready so
you know when to go to the store.
Choose Inside or Curbside:
At the store, follow the email prompts
and choose to come in for your order
or have it brought to you curbside.
Terms and Conditions
Some items ordered online may be available for pickup in a store of your choice. If an item is available for pickup, you will be presented with the option to do so when selecting your item for purchase. Most items available for store pickup are available within one hour of placing your order. After placing your order, we will send you a confirmation email, followed by a second email when your order is ready for pickup.
Please consult your order time confirmation email for your specific pickup time.
All pickup times are estimates. While we strive to meet all pickup times as quoted, Golf Galaxy does not make any guarantee that your order will be available at any specific time. Golf Galaxy will not have any liability for any order delays.
Buy Online, Pick Up In-Store FAQs
How can I tell if a product is available for Buy Online, Pick Up In-Store?
You can see if a product is available to pickup in store on the product details page. Once you have set your store and selected the product size and color, the page will display if the item is available in your store. This is shown directly above the Add to Cart button. If you want to see if your product is available to pickup in a different store, click the Select Store link.
Some products are not eligible for in-store pickup and must be purchased in store. You are still able to check a store’s stock levels online.
When will my online order be ready for in-store pickup?
Your product will typically be ready for pickup within one hour of placing your order. However, orders placed within one hour prior to store closing or after store hours will be ready the next day.
How will I know when my order is ready for pickup at Golf Galaxy?
We will email you when your order is ready. If you are opted into text messages, you will receive Order Alerts via text in addition to email.
What do I need to bring to pick up my order?
You will need two things to pickup your order at Golf Galaxy:
- A valid driver’s license or photo ID
- Your Ready for Pickup email (print out or show on your phone)
What do I do once I arrive at the store?
Check your “Ready for Pickup” email for instructions on how to pick up an order at your store. For Curbside Pickup, look for the designated spaces or pull up to the curb and check-in through text, email, or phone. For In-Store Pickup, look for signage for the dedicated Order Pickup area or find an associate for assistance.
In-Store Pickup: Look for the Online Order Pickup sign to find the self-service pickup area and see an associate for assistance.
A Golf Galaxy associate will bring your order to you shortly after this information is received.
Can someone else pick up my order for me?
Yes, you can designate an alternate pickup person in checkout by checking the box "Add additional person to pickup order." You and your alternate will receive an email when your order is ready for pickup, and either person can pick up the order from the store.
What if I don’t receive an email about my online order?
Check your junk or promotions folder to make sure it isn’t there. If you still cannot locate a Ready for Pick Up email, please contact our Customer Service team at 1-877-846-9997.
How long do I have to pick up my order?
You have four days from order placement to pick up your order with the option to extend your pickup window by another four days via text or email, if you need more time.
What happens if I don’t pick up my order?
We will cancel orders that are not picked up within your pickup window (standard window is four days unless you choose to utilize the one-time extension via text or email). You will not be charged for the order.
You may see an authorization hold on your account in the amount of the purchase, but that will drop off in accordance with your financial institution upon cancellation.
How do I cancel my order?
While the amount of time you have to cancel your order is limited (30 minutes from ordering), you can follow these steps to request a cancellation:
- Log in to My Account on GolfGalaxy.com or go to the Order Tracking page.
- If the order can be cancelled, you will see a Cancel Order button next to the order.
- If you cancel an order, you will receive an email confirming the order is cancelled. You will not be charged for the order.
- Please note that your entire order will be cancelled. If you still want other products in the cancelled order, you’ll have to purchase those products again in a new order.
If your pickup order has already been processed, simply don’t pick it up and it will automatically be cancelled after four days. If you do not want to wait the four days, you can call your local store and ask them to cancel the pickup order.
When will I be charged for my Buy Online, Pick Up In-Store order?
We will charge your account upon order pickup. You may see an authorization hold for the amount of the purchase prior to that. If the order is never picked up, you will see the hold drop off in accordance with your financial institution.